STEP 14 – Common Problems and Troubleshooting
I run Airmobility on the handset but the forms do not show up and all it says is Saved Records, Edit Phone Number, etc. No Job Completed and no Job Delayed.
What has happened is that the phone number on the hand set is not set up with the phone number associated at www.outdoorassets.net. Login to Outdoorassets.net and click next to the form CONFIGURE and click on the tab FORM USERS. Double check the number being used for that handset. If this is correct, on the handset itself, click on EDIT PHONE NUMBER after running Airmobility and re-enter the 10 digit number and make sure they match.
The handset is not finding the scanner.
You need to wake up the scanner by pressing its main button on top PRIOR to running the handset. The handset needs to find the blue tooth portion of the scanner; scanner must be on to make this happen.
The handset is asking me for a code for the scanner.
It will do this the first time you run it, the code is four zeros: 0000
The data is not appearing in KB World. What am I doing wrong?
Please contact KBWorld@clearchannel.com or Support@sirokygroup.com. if you in need of learning how to import the data into KB.
I run the handset for the first time and it says, No Connection, no response from server or some other message like this.
It is possible that the place you are at in your building is having data coverage issues. Please take the phone closer to a window or outside to run the application. If this persists, please contact Westlake.
I am printing cards out of KB but there is not bar code printing on them?
Please contact mikeporter@clearchannel.com or Support@sirokygroup.com for assistance.
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