Appendix - Common Problems and Troubleshooting

Display old i580 AirMobility Photo Installation Instructions

As Clear Channel and Westlake become more familiar with the Motorola Tundra over time, we will be adding more to this page. If you have something to share about the Motorola Tundra in which you think might be helpful, please contact Westlake directly.

Appendix - Common Problems and Troubleshooting

How do I delete AirMobility Photo off the Tundra?

Click: Main Menu
Scroll to: My Stuff
Select: Games and Apps
Scroll to: AirMobility Photo and highlight
Click: Left Soft Key (Options)
Scroll to: Manage and Select
Scroll to: Delete Application and Select
Select: Yes when prompted to delete

Trying to Import into Quattro but records that are supposed to be in there are not?

There are several reason that can cause this to happen:

1. The field force worker was working out of coverage and turned their handset off prior to our software being able to transmit the record. Please contact the field worker and ask them to turn their phone back on for about 30 minutes with AirMobility Photo active/on. You can verify that this is the problem if they turn their handset on and there is a number next to the world Outbox within the AirMobility Photo software.
2. There is a 15 minutes pulling cycle between OutdoorAssets.net and Quattro. If a worker just submitted a record, it can take up to 5 minutes for the record with large multiple photos to transmit the record to OutdoorAssets.net and as long as another 15 minutes before the record may display inside Quattro for import.

The best way to diagnose what is happening is to log into OutdoorAssets.net. If the records are in the real-time status section, there may be a problem between OutdoorAssets.net and Quattro and this should be reported to Westlake as such. If the records are NOT in the real-time status section, chances are the records are still stored on the phone. To fix this the worker will need to turn their phone ON and start up AirMobility Photo to clear their Outbox on the handset. If this does not solve the problem, please contact Westlake.